Privacy Policy

1. Who We Are

This privacy policy applies to the website operated by The Bridge Community Church (the "Church", "we", "our", or "us"). The Church is the data controller responsible for your personal information collected through this website.

2. Information We Collect

When you use features on this website, we may collect the following categories of personal information:

• Contact form submissions — name, email address, phone number, and the message you send to the church.
• Prayer requests — name, contact details, and the content of your prayer request if you choose to share it.
• Callback requests — name and phone number if you ask a pastor or staff member to call you back.
• Visitor intake information — details you share when you identify yourself as a first-time or returning visitor.
• Newsletter signups — name and email address if you subscribe to church communications.

We collect only the information you voluntarily provide. We do not use tracking pixels, third-party advertising cookies, or sell your information to any party.

3. How We Use Your Information

The Church uses the information you provide solely to:

• Respond to your message, prayer request, or inquiry.
• Follow up on callback requests at the time you specify.
• Send church newsletters or event announcements (with your consent).
• Provide pastoral care or connect you with the appropriate ministry team.

We do not use your information for automated decision-making or profiling that produces legal or similarly significant effects.

4. Legal Basis for Processing

Where applicable law requires a legal basis for processing personal data (including the EU General Data Protection Regulation, GDPR), our processing is based on:

• Your consent — when you submit a form, request, or newsletter signup, you consent to us using that information to respond to you.
• Legitimate interests — caring for our congregation and responding to people who reach out to us.

You may withdraw consent at any time by contacting us at the details above. Withdrawal does not affect the lawfulness of any processing already carried out.

5. How Long We Keep Your Information

We retain personal information only for as long as necessary to fulfil the purpose for which it was collected — typically until your request has been addressed — or as required by applicable law. You may request deletion of your information at any time (see Section 7).

6. Who We Share Your Information With

We do not sell or rent your personal information. We share it only in the following limited circumstances:

• Internal church staff — pastoral and administrative team members who need to respond to your request.
• Technology platform provider (data processor) — this website is hosted and powered by ChurchWiseAI LTD, which processes data on the Church's behalf under a data processing agreement. ChurchWiseAI acts as a data processor only — it does not use your information for its own purposes. You can review ChurchWiseAI's privacy policy for details about their data handling practices.
• Legal requirements — if required by law or to protect the rights and safety of individuals.

7. Your Rights

Depending on where you are located, you may have rights under applicable privacy law, including:

• Access — request a copy of the personal information we hold about you.
• Correction — ask us to correct inaccurate or incomplete information.
• Deletion — ask us to delete your personal information where there is no legitimate reason for us to keep it.
• Opt-out of communications — unsubscribe from newsletters or email updates at any time by clicking the unsubscribe link or contacting us directly.
• CCPA (California residents) — you have the right to know what personal information is collected, to request deletion, and to opt out of the "sale" of personal information. We do not sell personal information.
• CASL (Canadian recipients) — we will not send you commercial electronic messages without your express or implied consent, and every message will include an unsubscribe mechanism.

To exercise any of these rights, contact us using the information in Section 1. We will respond within 30 days.

8. Security

We take reasonable technical and organizational measures to protect your information from unauthorized access, loss, or disclosure. Data is stored on encrypted servers operated by our technology provider. No method of internet transmission is 100% secure, and we cannot guarantee absolute security.

9. Changes to This Policy

We may update this privacy policy from time to time. The date at the top of this page will reflect when the policy was last revised. Continued use of this website after changes are posted constitutes your acceptance of the updated policy.

10. Contact Us

If you have any questions about this privacy policy or how we handle your information, please contact us: